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Returns and Refunds
Need to return an item you purchased online? There are a few ways you can do this, but you’ll need to return your item to us within 14 days of receiving it.
If your item has arrived damaged, please contact our Customer Care team immediately, quoting your order number and detailing the problem with your items.
When posting your items back to us, it’s important that you first authorize your return by contacting our Customer Care team. Once authorized, you can use the returns label included with your order.
We take care to ensure all items arrive in perfect condition. If your order arrives damaged or incomplete, please contact our Customer Care team immediately, quoting your order number and detailing the problem with your items.
If you don’t receive your items within 14 working days of receiving a dispatch confirmation email, please contact our Customer Care team, quoting your order number, and we’ll investigate this for you.
Unfortunately, we can’t refund items that have been damaged after delivery due to misuse, wear and tear, or accidents.
Changed your mind about an item? You’ll need to return it in its original, unused condition and within 14 days of receipt.
You can cancel your order or items in your order before we dispatch them by contacting our Customer Care team.
Unfortunately, we’re unable to exchange any orders. You’ll need to return your item in its original, unused condition using one of the return methods above and place a new order for the item you’d like.
Once your returned items have been received, your refund will be processed within 3-7 working days. Your refund will be processed via the same method of payment that you used to pay for your order.